13. Are pre-existing medical conditions covered under this plan?
If your condition is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without adjustment or change in the required prescription throughout the 60 day period before coverage is effective under this Plan, then you may be covered if you have to cancel. Please refer all questions to our plan administrator, Trip Mate, 1-844-777-6859.
14. Why should I buy the travel protection plan?
Even the best-planned travel can be impacted by unforeseen sickness, or medical emergency, delayed flights, passport theft or baggage delays. Troubles can occur when you least anticipate them forcing you to cancel or interrupt your trip, lose your ticket investment, and incur unplanned expenses. By purchasing a travel protection plan, you are protecting your trip investment against the unknown.
15. For what reasons can I cancel or interrupt my trip?
You can cancel or interrupt your trip for covered reasons only. Examples of covered reasons for Trip Cancellation/Interruption include illness, injury or death to you, a family member, domestic partner, traveling companion; a traffic accident on route to departure; revocation of your previously granted military leave or re-assignment due to war; unannounced Strike that causes complete cessation of your Common Carrier services for at least 12 consecutive hours; and many more. See the Description of Coverage for more information.
If you purchased travel protection prior to May 1, 2015 and after February 1, 2015, you can see your Description of Coverage here.
If you purchased Travel Protection before February 1, 2015, you can see your Description of Coverage here . The Description of Coverage will outline all named reasons for trip cancellation and interruption. A claim should not be filed in the event the trip is cancelled or changed outside of the named reasons.
16. What will I need to do if I must cancel my trip?
First, notify the airline that you are canceling. Then, if cancelling for a covered reason, call the Travel Protection claims department to request a claim form.
To report your claim or to check the status of your claim:
The insured party should call Trip Mates' toll free number 1-844-777-6859 and refer plan code F200B. Be prepared with dates of travel, ticket numbers, passenger's names and details of the reason for the claim including medical documentation if applicable.
If you purchased travel protection prior to May1, 2015 and after February 1, 2015, call the Claims Administrator at 1-877-444-5013. Use Plan Code NWT200901.
If you purchased Travel Protection before February 1, 2015, call the Claims Administrator at 1-800-995-9261. Use Plan Code - 201A 0112, Base Plan / 201B 0112 Base Plan Upgrade.
17. What happens if my flight is delayed or cancelled?
The insurer will reimburse the insured up to “$200”. Benefits will be paid for reasonable accommodations, meals and local transportation expenses incurred by the insured, up to the Maximum Benefit Amount shown in the Schedule of Benefits, if the insured is delayed for 12 hours or more while en route to or from, or during Your Trip, due to:
- Any delay of a Common Carrier (the delay must be certified by the Common Carrier).
- Lost or stolen passports, travel documents or money (must be substantiated by a police report).
- Quarantine, hijacking, Strike, Natural Disaster, terrorism or riot.
- A documented weather condition preventing the insured from getting to the point of departure.
18. Do I have coverage if my luggage does not arrive at my destination?
We will reimburse you, up to $200, for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage is delayed for 12 hours or more during your trip. We will also reimburse you up to $50 for expenses incurred during your trip to expedite the return of your delayed Baggage. This coverage terminates upon your arrival at the return destination of your trip.
19. Does this plan cover Frequent Flyer Miles?
The value associated with Frequent Flyer Miles are not reimbursable under the plan if you must cancel or interrupt your trip. If you cancel your trip for a covered reason, you will only be reimbursed the money actually paid for the trip.
20. Is there coverage for a terrorist incident?
Yes, the insurance plan includes coverage for a Terrorist Incident that occurs within 30 days of your scheduled departure date in a city listed on the itinerary of your trip. Benefits are not provided if travel supplier offers a substitute itinerary. Please refer to the Description of Coverage for more details. If you purchased travel protection prior to May 1, 2015 and after February 1, 2015, you can see your Description of Coverage here. If you purchased Travel Protection before February 1, 2015, you can see your Description of Coverage here.
21. If I am not satisfied with the Travel Protection Plan, can I cancel and receive
my Travel Protection Plan Cost back?
If you are not satisfied for any reason, you may contact us and request a premium refund within 10 days of purchase(WA residents have 14 days). Your plan payment will be refunded, provided you haven't already left on your Covered Trip and/or provided there has not been any claims or losses .
22. What travel reimbursements are eligible for coverage?
Eligible reimbursements are for travel arrangements booked through this website and do not include arrangements made outside or independently of this website.
23. I purchased the Travel Protection Plan, where can I learn more about it?
To learn more about the plan please view the Description of Coverage here.
PASSPORT & VISA PROCESSING
